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Handling of complaints and suggestions
Competitive prices and excellent service are two of our strengths at We make sure you get the right service, provide clear answers to your questions and give the necessary attention to your questions and suggestions.  
Nevertheless, it could be that you happen to have a complaint.
In case you have a complaint concerning your purchase, the shipping, our service, or in case you have a simple suggestion, please let us know immediately, using this FORM. Our staff carefully examines your complaint or suggestion and will reply within 24 hours.
We strive to satisfy our customers and we will always try to find a suitable solution for your problems.
Should you still think your problem has not been solved appropriately, you are welcome to contact our management in written form at
attn. Management/Complaints
Schutkolk 6
6582 DB Heumen
The Netherlands  
Of course we would also like to know when you are satisfied with our services. You are welcome to send us an email sharing your positive experiences.
Transportation risk
For transportation of your orders, we cooperate with UPS. All our shipments are sent by registered mail and with value declaration. This way, all shipments are insured against damage, loss, theft, etc.
The following procedure is put into action in case your package is damaged, has not been delivered or is lost by UPS:
  • You fill in this FORM including your complaint and the tracking number of your shipment.
  • You will receive a confirmation from us that your complaint has been received and will be processed.
  • We contact UPS to start a claim settlement procedure.
  • Once we have received notice from UPS that the claim settlement procedure has been completed, you will either receive a new shipment or a repayment of the purchase. 

With best regards,
Your team at

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Customer service
Tel. 0485 - 314 818
Mon - Fri:09.00 - 18.00
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